by Heather Plett | Feb 15, 2017 | circle, holding space

My three daughters are all very different in how they view the world, how they communicate and how they process emotions. One of the most challenging things I’ve had to learn as their mom is that I have to listen to them differently.
One is introverted and takes a long time to process things, so even when I sense that something might be bothering her, I often have to wait a couple of weeks before I’ll hear about it. One is more extroverted and tends to think and experience the world the most like I do, so I often make the mistake of assuming I know things about her before I’ve taken the time to genuinely listen. A third is very private about her emotions and uses humour as one of her ways of processing the world, so I have to listen extra carefully for the subtle things she’s saying underneath the witticism.
I don’t always get it right. In fact, a lot of times I don’t. There are a surprising number of things that get in the way of good listening. Sometimes there are too many distractions, sometimes I’m tired, sometimes they’ve hurt my feelings and I’m resentful, and sometimes I just want them to be more like me so I don’t have to work so hard to figure them out.
Listening takes a lot of practice. Even though we develop our ability to hear while still in utero (unless we’re hearing impaired), genuine empathic listening is a skill that takes much longer to develop. And even when we’ve worked hard to develop it, we often mess it up.
Not only does listening take a lot of practice, it takes a lot of vigilance and intentionality to stay in it. Sometimes in a coaching session, for example, I’ll be in deep listening mode and suddenly something will distract me or trigger me and I’ll have to work really hard to stay present for the person in front of me. I can’t always identify what it was that pulled me away – it can be a body sensation (ie. my throat suddenly feeling like it’s closing, triggered by something they said), an emotional response (ie. my eyes fill with tears and suddenly I’m in my own story instead of theirs), or my own ego (ie. wanting to insert my own answer to their problem rather than wait for them to find their solution). Each time something like that happens, I have to bring my attention back to the person in front of me.
Over the weekend, I asked my Facebook friends a series of questions about listening.
1. What do you think are the best indicators that someone is genuinely listening to you?
2. What do you think are the indicators that someone is NOT genuinely listening to you?
3. When do you find it most challenging to listen to another person?
4. What personal work, self-care, etc. helps you be a better listener?
There were a lot of great answers to my questions. (Click on each question to see all of the responses.) Here’s a summary of some of the things that struck me in the answers:
- Genuine listening can’t be faked. While there were a lot of responses about outward signals that someone is listening (eye contact, bodily engagement, good questions), there wasn’t agreement about which signals were most valuable and there was lots of indication that people need to have a genuine felt sense that the person listening is fully present.
- Culture and context matter. Some cultures, for example, don’t value eye contact. And some contexts (ie. when the speaker has a lot of shame or trauma) require a more nuanced form of listening that may mean no eye contact and/or no questions.
- “Ultimately, a good listener allows the person they are listening to to hear THEMSELVES.” (Chris Zydel) When we, as listeners, interject too much of ourselves in the act of listening (questions, interruptions, too much body language, etc.) we can pull the person away from the depth and openheartedness of their own story.
- Genuine listening involves stilling your body and mind so that you can be fully present. In response to the question about indicators when someone is not listening, several people mentioned fidgeting, checking devices, not making eye contact, looking past the speaker, nodding too much, etc., indicating that when we are being listened to, we are usually perceptive to the body signals that a person is genuinely engaged with us.
- The behaviour of the person speaking strongly impacts our ability to listen to them. Approximately three quarters of the answers to the question about when people find it most challenging to listen to another person were about the speaker’s behaviour (when they are self-righteous, condescending, not willing to be openminded, basing their opinions on propaganda, performing rather than speaking from the heart, etc.) rather than the listeners. Fewer people identified their own blocks (when I am angry, weary, in disagreement, wrapped up in my own stuff, unwell, traumatized, etc.)
- Both speaker and listener have to be engaged and willing to be openhearted for it to work. Genuine listening is a two-way street and it can’t happen when one or the other is checked out, distracted or not being honest with themselves. If the speaker is closed off or defensive, it shuts down the ability to listen. If the listener is closed off, triggered, etc., it shuts down the speaker’s willingness to be vulnerable.
- Genuine listening requires self-awareness and good self-care. When we have done our own healing work, paid attention to our own triggers, and taken time to listen to ourselves first, we are in a much better position to listen to others.
Much of what I’ve learned about both listening and speaking, I’ve learned by practicing and teaching The Circle Way. The three practices of circle are: 1. To speak with intention: noting what has relevance to the conversation in the moment. 2. To listen with attention: respectful of the learning process for all members of the group. 3. To tend the well-being of the circle: remaining aware of the impact of our contributions.
Gathering in The Circle Way means that we slow conversation down and give more intentional space to both speaking and listening. When we use the talking piece, for example, there are no interruptions, cross-talk, etc. Nobody redirects what you’re saying by interjecting their own questions, nobody diminishes your wisdom by interjecting their answers to your problems, and everybody is trusted to own their own story and look after the circle by not taking up too much space or time. It can take a lot of practice (some people are quite resistant to talking piece council because they don’t feel it’s genuine conversation if no questions are allowed), but once you get used to the paradigm shift, it’s quite transformational.
According to Otto Schamer and Katrin Kaufer in “Leading from the Emerging Future”, there are four levels of listening.
- Downloading: the listener hears ideas and these merely reconfirm what the listener already knows.
- Factual listening: the listener tries to listen to the facts even if those facts contradict their own theories or ideas.
- Empathic listening: the listener is willing to see reality from the perspective of the other and sense the other’s circumstances.
- Generative listening: the listener forms a space of deep attention that allows an emerging future to ‘land’ or manifest.
Listening becomes increasingly more difficult as we move down these four levels, because each level invites us into a deeper level of risk, vulnerability and openness. There is no risk in downloading, because it doesn’t require that we change anything. Factual listening is a little more risky because it might require a change of opinion or belief. Empathic listening increases the risk because it requires that we open our hearts, engage our emotions, and risk being changed by another person’s perspective. Generative listening is the most risky of all, because it requires that we be willing to change everything – behaviour, opinions, lifestyle, beliefs, action, etc. in order to allow something new to emerge.
Generative listening not only requires a willingness to change, but a willingness to admit I might be wrong.
For example, when I engage in generative listening around race relations, I have to be willing to admit that I have benefited from the privilege of being white, and that I might be guilty of white fragility. If I am truly willing to listen in a way that generates an “emerging future”, there’s a very good chance I will be challenged in ways I’ve never been challenged before to accept the truth of who I am and how I’ve benefited from and been complicit or actively engaged in an oppressive system.
On a more personal level, generative listening as a mother means that I have to own my own mistakes and listen for the ways I may have wounded my daughters.
Not long ago, I was speaking with my oldest two daughters about some of the past conflict in our home, and I heard things that were hard to hear about how they felt betrayed by me when I didn’t protect them and didn’t help them maintain healthy boundaries. Everything in me wanted to defend myself and get them to understand my point of view, but I knew I would only do more damage if I did that. If I wanted our relationship to grow deeper and our home to feel more safe for all of us, I had to listen to their pain and not shut it down.
A few years ago, I wouldn’t have been nearly as receptive to my daughters’ words. Some of it, in fact, they tried to tell me then but I didn’t listen. Back then, I was still too wounded and didn’t have enough self-awareness to listen well. I would be much quicker to jump to my own defence or to offer a short-sighted solution.
Through the healing of my own wounds, I am much more able to hold space for theirs.
I’ve learned to listen better to my daughters, but there are still some spaces where I have a very difficult time engaging in generative listening. Some of the spaces I still have difficulty with are when I have to face too many of my own flaws, when the person speaking triggers unhealed trauma memories, or when the other person has more power or influence in a situation than I do. I will continue to heal and build resilience so that I am not shut down in these spaces. Some of that involves listening to myself more deeply and finding spaces where I am genuinely listened to.
This is not easy work, and it doesn’t happen by accident. Learning to listen is a lifelong journey that starts with the healing of the wounds that get in the way.
If you want to be a better listener, start by listening to yourself.
*****
Interested in more articles like this? Add your name to my email list and you’ll receive a free ebook, A Path to Connection and my bi-weekly reflections.
by Heather Plett | Feb 1, 2017 | Friendship, growth, holding space, Leadership, Uncategorized

1. Safety – my privilege
The atmosphere was rather festive as my daughters and I made banners for the women’s march. They’re not new to political activism, having been raised in a home where political dialogue is as common as mashed potatoes, but this was the first time all four of us were going to a march together and the first time we were all making our own banners. One chose a Star Wars reference and another chose Hamilton – their pop culture of choice. They dressed up and I teased them with “this is the resistance – not a fashion parade.” They retorted with “Feminism has evolved, Mom. Our generation believes we can look cute AND resist at the same time.”
On the way downtown, we picked up Saleha, a Muslim friend who’s lived in Canada for 10 years. She was excited and passionate about the march – her first political action of this kind.
The meeting place quickly filled with thousands of marchers – predominantly white women, some wearing pink pussy hats, some holding signs. As people gathered, one of the organizers announced that an Indigenous elder would be smudging whoever was interested. Saleha was eager for the opportunity, so we got in line. I stood by and watched a beautiful moment unfold – Saleha opening her hijab like a tent to let the smoke touch her face and her ears, while the elder offered gentle guidance. When Saleha turned away, the emotion on her face told me how moving it had been.
Leaning on a rail on the second floor of the meeting space, we watched the speakers and drumming group on stage. A mix of intersectional voices – Indigenous, immigrants, transgender, and women of colour – inspired us to consider ALL human rights, not just those that have been too often centred in marches like these (able-bodied, cisgender, heterosexual white women).
Slowly, the crowd made its way onto the street. As soon as we stepped onto the street, I sensed something had changed in Saleha’s demeanour. I turned toward her. “Are you okay?” I asked.
“No,” she said. “Suddenly I don’t feel safe anymore.”
“Would you like me to hold your hand?” I asked.
“Yes, I think I need you to,” she responded.
Holding hands, we followed the crowd. Looking around, I tried to find at least one other woman on the street in a hijab, but I could see none. Nor were there many women of colour or Indigenous women. It was mostly women who looked like me – a crowd of white feminists, probably mostly unaware of who was missing. Did all of those other, more marginalized women, avoid the march because they sensed the same feeling of insecurity that was coming up for Saleha?
More than once I turned to her and said “If it feels unsafe to be here, we can step out and leave the crowd.”
“No,” she said. “I want to do this. I’ll stay in it as long as I can.” We kept walking and the stories began to spill. “It’s illegal to protest like this where I come from,” she said. “I once witnessed a friend yanked off the street by the authorities. We didn’t see him again after that.”
“The day after the Paris attacks, I was waiting for a train in Amsterdam when a man shoved his face just inches from mine and started verbally attacking me. Nobody stepped in to stop me.”
On and on it went – the many times she had felt unsafe, just because she was a woman on the street wearing a hijab. The airport security checks when customs officers discovered her last name was the same as one of the 9-11 terrorists, the times she’s dropped her children off at school and teachers or other moms ignored her until they realized she spoke English like them, the drunk man on the street who told her to go back home in front of her children.
“I don’t know why these are all coming up right now,” she said. “Each time something happened, I stuffed it away and told myself I was okay. It was the only way I could carry on – to convince myself I was safe. But I’m not safe. Since coming to Canada, I’ve done everything I can to blend in and to convince people that I’m not a threat. I worked so hard to learn English. And now I will probably cancel my post-grad studies in the U.S. because I’ll be even less safe there.”
More than once, as we walked, she apologized for saying things that might make me, a white woman, feel badly for what people like me had done or said to her. “I don’t want to be somebody who blames white people.”
“Stop,” I said. “You don’t need to apologize. If I am your friend, I need to be able to hear the ways that you feel unsafe around people like me. Even if it makes me uncomfortable, I need to listen. You are not responsible for looking after me in this situation.”
“But I’m not used to this kind of conversation,” she said. “I am much more used to doing whatever it takes to make white women like you feel safe.”
As we walked, I glanced ahead to where my daughters walked, and was suddenly hit with these two realizations:
- I and my daughters never once considered that we might be unsafe on the street. My safety to march is just one of the many privileges I take for granted. So is my safety to go grocery shopping, to drop my kids off at school, and to ride the bus without being verbally attacked. Although there are some places I wouldn’t feel safe, especially at night, I have access to enough privilege (ie. my own vehicle, a house in a relatively safe part of town, etc.) that I rarely have to place myself in situations where I am at risk.
- Although I consider myself to be as non-threatening as a person could be, my white skin and my place within the dominant culture make me unsafe for some people. In order to stay safe themselves, others often need to contort themselves in order to make me feel safe. White women like me might present a particular risk because we’re the ones that the police would probably respond to most quickly if we were feeling threatened.
2. Safety – my cage
My friend Desiree is fierce and bold. She says things on her Facebook stream that I don’t have the courage to say and she doesn’t apologize if people take offence to them. Rather than coddling people, she expects them to take responsibility for their own emotional response.
We are quite different in our communication styles and I’ve often wondered about the many factors that contribute to that difference. I chalk up my more conciliatory, sometimes timid communication style to my pacifist, Mennonite, Canadian roots, but lately I’ve considered that it may be more than that. We may have been intentionally conditioned differently by the patriarchy.
For nearly seven years now, Desiree and I have been having periodic conversations about the ways in which we’ve learned to respond to the world differently. As a Black woman living in the southern U.S., her lived experience is quite different from mine. We’re passionate about many of the same things, but we came to these issues from different directions.
After the women’s march, Desiree and I talked about what the march represented, what happened during the march, whose voices were heard, etc. One of our most profound conversations was about the images on social media that portrayed police officers wearing pink pussy hats at the marches.
“When white women show up to protest,” Desiree said, “police wear pink pussy hats. But when people of colour show up to protest, they wear riot gear.”
We went back and forth about what that meant. Did the police just assume that, because the Women’s March was predominantly white women, there would be no danger involved? Was it a purely race-related difference?
And then, something new emerged in our conversation – the possibility that the police were serving as agents of the patriarchy, keeping white women in line by appeasing them and convincing them they were there to protect THEM from outside forces rather than protecting OTHERS from them. When they show up with riot gear, they’re protecting the community from the protestors. When they put on pussy hats, they’re signalling that they’re protecting the protestors.
And that, we theorized, is one of the reasons that there is fragility among white women (and why someone like me might adopt a more timid, conciliatory communication style) – because we have been conditioned by the hierarchy to believe that our fragility keeps us safe. As long as we are fragile, the patriarchy protects us. When we are no longer fragile, the patriarchy withdraws its protection and we are at risk.
The patriarchy benefits from the fragility of white women.
Women of colour, on the other hand, don’t have the luxury of being fragile. They are taught to survive at whatever cost, usually by their own means and without the help of those in authority. They don’t grow up assuming that the police will protect them if they are fragile. They grow up with images of the police protecting the community from them, not the other way around.
This is how the patriarchy keeps us both in line – by keeping us separate and at odds. It’s the same way that apartheid worked in South Africa. The white establishment created fractions between the local tribes, giving some more access to education, jobs, etc. When they were fighting amongst themselves, they did not present a threat to those in power. If you look around at the places where women are gathering to develop political actions such as the Women’s March, you’ll see the same kind of dissension. Groups with differing access to privilege, power, and protection have a hard time hearing each other’s concerns.
(I would add that those police officers in pussy hats and riot gear are also being controlled and wounded by the patriarchy, though they probably don’t recognize it. It’s a flawed system that is doing damage to us all.)
Two more realizations:
- Fragility in white women is real AND it’s tool of the patriarchy in order to keep us silent and weak. If I don’t challenge it in myself, I stay trapped and nothing changes.
- If I place too high a value on my own safety, I won’t risk stepping into conversations that make me uncomfortable and I won’t be able to build better relationships with women of colour and other groups that have been oppressed by the patriarchy.
3. Safety – my right
A few days ago, I was part of a text conversation of another kind. My friend Jo shared that she had been verbally abused in a conversation on social media. She’d been invited into a conversation about whether or not patriarchy is real, and though she intuitively felt unsafe as the only women surrounded by opinionated men, trying to explain something that they had all benefited from, she took the risk because she cared about the person who invited her. She stated her discomfort, but that discomfort was used as a weapon against her to make her feel shame for wanting a “safe space”.
Jo’s story reminded me of the times when I too have felt unsafe, trying to explain sexism or discrimination to those who had more power than me. Several years ago, I wrote a letter addressing some sexist behaviour on the board of an organization I was part of and I sent it to the three men I thought needed to be aware of it. My letter was ignored by one, dismissed by another, and responded to only with a back-handed comment by the third. I was left feeling small and ashamed for “over-reacting” and unsafe to raise any such concerns again in the future.
I know, from listening to my friends who are Indigenous and people of colour, that they feel similarly when white people ask them to explain racism, or when they need to challenge racism in their workplace. It is unfair to expect the people who’ve been oppressed to explain to those who’ve benefited from the oppression. It puts them in a dangerous position where they are often targeted with more abuse for “over-reacting”, “being too sensitive”, etc. Some people even lose their jobs for daring to challenge the system.
Though I have to recognize safety as my privilege and my trap, I also believe that it is a human right. Those who dismiss my safety as irrelevant or who tell me I’m over-reacting and need to calm down are attempting to gaslight me – making me think that I’m crazy or weak for needing safety. That’s how oppressors win.
As I mentioned in my last post, trauma further complicates this issue. Unhealed trauma convinces us that we are unsafe even when we aren’t. And much of that trauma is hard to pinpoint because we may have inherited it or it may have been caused before we were old enough to know what was going on. The fear that comes up when a trauma memory is triggered is as real as the fear we felt when the trauma happened.
Two more realizations:
- Next to air, water, and food, safety is our most basic need. We will do almost anything to find safety, including contorting ourselves in the presence of those who make us feel unsafe. Those who’ve been oppressed are usually masterful at contortion, and if they’re not, they are at greater risk.
- When we have experienced trauma, our need for safety is easily triggered and our bodies respond with fight, flight, or freeze. Often we don’t recognize that we are being triggered and then it’s easy to feel shame for over-reacting. Those with more power usually don’t recognize (or choose to ignore) that they are triggering our fear and our shame because their lived experience is very different.
Note: All three of the friends mentioned in this post gave permission for their stories to be shared.
*****
Interested in more articles like this? Add your name to my email list and you’ll receive a free ebook, A Path to Connection and my bi-weekly reflections.
by Heather Plett | Jan 20, 2017 | growth, journey, Leadership, Uncategorized

I first noticed it while watching the first presidential debate. When Trump spent the whole time interrupting Hillary Clinton, belittling her, and standing behind her in an intimidating way while she spoke, I was so shaken up that I could barely stand it. This wasn’t just the usual political jostling for space – it was something more. My daughters were surprised when I kept yelling at the TV and by the end of it, I had to go for a long walk to release my outrage rather than take it out on the people I loved.
It was worse when the infamous bus video came out and we heard him unapologetically talking about grabbing women by the pussy. That one took me more than just a long walk to release.
I noticed it again last week during his press conference, when he was gas-lighting reporters by refusing to take their questions, calling their news outlets “fake news”, and treating them like they were stupid for listening to any of the leaked information about Russian interference. This time, though, I knew it was coming so I could witness my reaction more objectively, almost like a scientist watching a subject respond to stimuli.
It took me a while to figure out what was going on. I am, after all, a Canadian who won’t have to live under this administration. Why did I have such strong emotional AND physical reactions to him? Why couldn’t I simply ignore him or dismiss him as full of hot air but not my problem?
I realized that I was being triggered. Like so many other women who have shared similar responses, Trump’s misogyny, gas-lighting, bragging about sexual conduct, intimidation, etc. was triggering my past trauma.
Like every woman, I have been interrupted time and time again by men who think their voice is somehow endued with more wisdom. I have been raped by a man who climbed through my bedroom window and let his lack of control over his own sexual desire shatter my youthful innocence. I have been the victim of gas-lighting by more than one person who couldn’t bear to listen to my concerns and dismissed them as irrelevant, convincing me that I must simply be overreacting. I have been repeatedly grabbed by the pussy by a man who thought he had the right to do so and who ignored my effort to explain why it didn’t feel good.
I have worked hard to find healing for all of these things, but trauma doesn’t go away easily. It hovers under the surface, pretending it’s healed, pretending it’s a thing of the past. But then when it’s triggered by a stimulus that brings back the body memory of the trauma, it erupts in fear and rage and physical pain and all manner of complex emotional and physical reactions. It’s not rational – it just is.
Trauma responses are primal responses – meant to protect us from whatever threatens our safety. They are also deeply rooted in our bodies and cannot be regulated with only a brain response. I couldn’t think my way through my reaction to Trump – I had to seek to understand it on a much deeper level. That’s why some of the “just think positive thoughts” self-help mantras can be so damaging – because they attempt to gloss over the way that trauma, grief, fear, etc., gets rooted in our bodies and has to be healed by a much more holistic approach than simply positive thoughts.
In recent months, especially since Trump won the election, I have been hearing similar responses from many, many people not only in the U.S., but all over the world. It feels like his election has unleashed an epidemic of trauma. We’re vibrating in fear and rage that is deeply rooted in us and we don’t know how to respond. Many dismiss us as over-reacting (because surely our trauma isn’t as bad as people who’ve lived in war zones, for example, so it’s not legitimate), but that feels like a whole other layer of gas-lighting that diminishes our experience and heightens our response.
I’m also hearing another voice – the voice of People of Colour and other marginalized groups saying to white women like me “What took you so long to wake up? We’ve been saying for years that the system is rigged against us. Why did it take Trump getting elected for you to see what’s going on? And why are you being so fragile when we’ve seen much worse?”
The answer to that is complex and multi-layered, and some of it has to do with our privilege and access to power. Some of it also has to do with the fact that it took us longer to be triggered. While People of Colour have been seeing things in the media for a long, long time (probably all of their lives) that has triggered their trauma, we’ve been able to ignore it longer because it didn’t apply to us.
It’s like an abusive family where some are suffering the abuse more than others. The child who’s not getting hit can say “It’s not happening to me, so that means it’s not happening.” She says it out of self-preservation – because the only way she knows how to survive is to live in denial. But then one day she gets whacked across the head by the abuser and suddenly she has to rewrite the narrative of her family. Suddenly she too is unsafe.
The problem is that it’s difficult to forgive someone who ignores your pain until she feels the pain herself. And it’s difficult to feel empathy for the tears and rage of someone who spent much of her life in denial and dismissal of yours. And it’s also difficult to trust and be in relationship with people with trauma when you too have been traumatized. So we end up with situations like the Women’s March on Washington, where they’ve had to work through various levels of conflict trying to find a common voice that gives space for all of the marginalized groups that want to be heard. And this is only scratching the surface – these groups will need to do some deep healing work to learn to speak of their trauma and betrayal and fragility and find ways to heal it and learn to trust each other to hold space for it all in order to move forward with a united voice.
There are other complicating factors as well. Some of our trauma didn’t start with us. Some of it was passed down through the generations, and when we are being triggered by a stimulus we don’t understand, it might actually be related to a trauma experienced by a grandmother or great-grandfather. There is scientific research that has found evidence that we can pass trauma down through our DNA. They’ve found descendants of holocaust survivors who have the genetics of trauma, even though they haven’t personally experienced the trauma themselves. There is also research that says it can be passed through our lineage in ways that aren’t related to DNA.
So, in trying to work together toward a common voice, we also witness the effects of generational trauma. People of Colour who are the descendants of slaves and Indigenous people whose ancestors were the victims of genocide, for example, are carrying centuries of trauma with them. Their ancestors are crying out to be heard through their descendants.
I am the descendants of settlers and colonizers who have not (as far as I know) been subjected to slavery, but I am also aware that my Mennonite ancestors were tortured for their faith and run out of more than one country because of their stance on non-resistance. I suspect some of that trauma was passed down through my DNA and then got all mixed up with my settler guilt to create a stew of complex personal narratives and healing work.
And then there are the witch burnings. Women are carrying this in our DNA as well. At one time, any woman who would have dared to speak about the Feminine Divine or even who was courageous enough to own her own business was called a witch and burned at the stake. We carry with us that body memory as well, and when we consider marching or raising our voices or making a scene in any way, we might be triggered by the ancient voices in us, passed down through the generations, that say “it’s not safe. We were burned for this.”
The other complicating factor is that “hurt people hurt people”. Those who’ve suffered trauma and have not addressed or healed it in themselves are more likely to inflict it on others. Gabor Maté, a world-renowned expert on trauma, surmises, in fact, that Donald Trump’s behaviour is evidence that he was a victim of trauma. “What we perceive as the adult personality often reflects compensations a helpless child unwittingly adopted in order to survive. Such adaptations can become wired into the brain, persisting into adulthood. Underneath all psychiatric categories Trump manifests childhood trauma.”
Maté also says “The flaws of our leaders perfectly mirror the emotional underdevelopment of the society that elevates them to power.” That suggests that we have a whole lot of people walking around with unhealed trauma and those people are capable of causing a great deal of harm as a result. That’s a frightening thought.
Today, Trump is being inaugurated, and I fear that we have only begun to see the wide-ranging effects of the trauma being triggered by his actions and by those he’s placing in positions of leadership. I fear that trauma specialists will be overwhelmed with the people coming to them for support. I also suspect that physical health will suffer – that emergency rooms will see more and more mysterious illnesses that people haven’t connected to their trauma. And we may see an increase in violence, with traumatized people not knowing how to manage their unexpected response to stimuli. I hope that I’m wrong on all counts.
What do we do about it? A trauma therapist would tell us to remove the stimulus from our lives first so that we can heal, but we can’t hide from it when the person triggering us is possibly the most influential leader in the world. So we must do our best to heal ourselves, to equip ourselves with coping skills, and to become trauma-informed so that we can support each other through this.
If you want to become more trauma-informed, here are some resources that I have found useful:
- Trauma: The Injury Where the Blood Doesn’t Flow. In this podcast (that is part of an entire series of podcasts on trauma) is an interview with Eduardo Duran who works with Native and Indigenous cultures in the healing of trauma. He shares how Indigenous spirituality is woven into the generational healing work that he does. I found it to be really eye-opening about how spirituality needs to be a part of the conversation.
- TRE – Tension and Trauma Releasing Exercises. Based in the belief that trauma becomes rooted in our bodies, Dr. David Berceli developed a series of exercises that assist the body in releasing deep muscular patterns of stress, tension and trauma. My friends Petra and Leckey are specialists in TRE if you’re looking for someone to help you.
- When the Body Says No: Exploring the Stress-Disease Connection, by Dr. Gabor Mate. Dr. Mate has done extensive research in the mind-body connection where stress and trauma are concerned. He links many forms of physical illness (ie. arthritis, cancer, diabetes, heart disease, irritable bowel syndrome, multiple sclerosis) to the ways in which our bodies have been trying to protect us from emotional harm.
- It Didn’t Start With You: How Inherited Family Trauma Shapes Who We Are and How to End the Cycle, by Mark Wolynn. This is a fascinating and eye-opening book about the ways that we inherit trauma. One of the stories that stuck with me most was about a young man who had been a successful student and athlete and suddenly he couldn’t sleep at night and was suffering from terrifying cold in the middle of the night. After some work with Wolynn, he discovered that an uncle he hadn’t even known had frozen to death in a hunting camp at the exact age this young man was at the time when the cold and sleeplessness started.
- In an Unspoken Voice: How the Body Releases Trauma and Restores Goodness, by Peter A. Levine. Like Gabor Mate, Levine is a leading voice in the field of trauma. He draws on his research and observation of the naturalistic animal world to explain the nature and transformation of trauma in the body, brain, and psyche.
- The Body Keeps the Score: Brain, Mind, and Body in the Healing of Trauma, by Bessel Van Der Kolk. This is the third book on a similar subject (ie. the body and trauma) in this list, so it might seem redundant, but I find that each of these offers something slightly different that adds to body of wisdom. Van Der Kolk uses recent scientific advances to show how trauma literally reshapes both body and brain, compromising sufferers’ capacities for pleasure, engagement, self-control, and trust.
- Beyond Inclusion, Beyond Empowerment: A Developmental Strategy to Liberate Everyone, by Leticia Nieto with Margo F. Boyer. This isn’t specifically about trauma, but it’s a useful resource about working with marginalized populations.
- Man’s Search for Meaning, by Viktor Frankl. While I don’t recall Frankl actually using the language of trauma, this profound book about his experience in surviving concentration camp talks about how our quest for meaning creates resilience. I believe it will be an important book to return to in the next four years.
- The Shadow King: The Invisible Force That Holds Women Back, by Sidra Stone. Again, not specifically about trauma, but a really useful read about how the Inner Patriarch (which, I believe, is rooted in trauma) has held women back and how we can reclaim our power.
- The Burning Times: A documentary about the witch hunts in Europe. The film questions whether the widespread violence against women and the neglect of our environment today can be traced back to those times.
Note: I realize that my resource list is rather limited and includes mostly the voices of men (especially for those resources directly related to trauma). I would like to expand this list with more voices of women and marginalized people working in the field of trauma. If you know of any, please offer them in the comments.
*****
Interested in more articles like this? Add your name to my email list and you’ll receive a free ebook, A Path to Connection and my bi-weekly reflections.
by Heather Plett | Jan 11, 2017 | holding space, Uncategorized

It’s often said that “cleanliness is next to godliness”, but in my Mennonite upbringing, it was pacifism that held that honoured place.
From early childhood, we understood that that was one of the key things that set us apart. We were the people who didn’t go to war.
Our ancestors believed in pacifism so deeply, that they were willing to risk their lives for it. Rather than be conscripted into armies, they faced torture and, more than once, gave up their countries to move to where they could continue to practice non-resistance. First they fled Europe for Ukraine/Russia, and then, when Russia turned on them, they fled to North and South America.
On my bookshelf is my dad’s copy of Martyrs Mirror. It recounts the many people in our Anabaptist history who were martyred not only for their faith, but for their stance on non-violence. According to Wikipedia (and I believe it to be true), “Next to the Bible, the Martyrs Mirror has historically been held as the most significant and prominent place in Amish and Mennonite homes.” That’s how high we hold our values around pacifism.
Though it’s most obvious during times of war, pacifism is much more all-encompassing than that. It’s a way of being that affects your whole life. If you believe that violence is not the answer on the political stage, you must also believe that it’s not an answer on the personal stage. Peace must be at the core of all of your relationships. Look into non-violent communications courses, peace workers in conflict zones, and conflict resolution organizations and you’ll be surprised at how many of them have Mennonites roots.
Peace-loving runs deep in my bones. At all costs, we were taught, remain non-violent. Turn the other cheek. Be a servant of peace.
Although my faith has shifted and I no longer attend a Mennonite church, I am still, at heart, a pacifist. It’s a belief system that deeply informs my work. In hosting the circle, for example, I work to create spaces where conversations can happen without violence and where conflict can be addressed peacefully. Look closely at my writing and you’ll see that I rarely use the language of battle. (ie. I prefer to talk about “dismantling the patriarchy” rather than “killing it” or “smashing it”, and I prefer “serving justice” rather than “fighting for justice”.)
Sometimes though, I let my pacifism get mixed up with passiveness. But that’s a mistake. They are far from the same thing.
As my ancestors modelled, pacifism actively serves peace. Though it avoids violence, it’s not afraid to disrupt the status quo.
Passiveness, on the other hand, doesn’t disrupt the status quo. By not standing in the way of violence, it allows it to continue.
When I am passive, I let people get away with abuse and oppression. When I am a pacifist, I put my life on the line to stand with those who are abused and oppressed.
When I am passive, I hide my outrage and pretend I am at peace. When I am a pacifist, I harness my outrage for the cause of peace.
When I am passive, I fall victim to oppressive systems and flawed leadership. When I am a pacifist, I offer peaceful alternatives and non-violent leadership models.
When I am passive, I turn a blind eye to people’s pain. When I am a pacifist, I am galvanized by people’s pain.
Pacifism has strength and courage that passiveness lacks. It’s feisty and bold and isn’t afraid to disrupt. It’s not always pleasant and it’s not always gentle. Sometimes it turns over tables and gets in people’s way.
****
The more I learn about holding space, the more I realize that it is a pacifist act, but it is NOT a passive act.
Because I talk about non-judgement, humility, keeping our egos out of the way, and allowing people to determine their own outcome, people sometimes assume that holding space is passive. When I hold space for someone, they think, I am passive in allowing their circumstances to unfold.
But that is far from the whole truth.
Instead, holding space is about “active pacifism”. It’s non-violent, at its core, AND it’s strong, firm, and not afraid to disrupt.
It’s not about sitting passively and allowing people to walk over us.
In my workshops, I use the visual metaphor of a beautiful, intricate crystal that some friends gave me to represent the person or group of people I’m holding space for. There is much beauty and capacity to reflect light in this crystal. There is also fragility, sharp edges, and shadow. It has to be held tenderly and firmly.

In order to take my crystal with me to workshops, I’ve created the perfect container to hold it – a small wooden box that I have lined with foam that is cut to just the right shape to hold the crystal.
The container holds space for the crystal.
On the inside this container could be considered passive. It’s soft and malleable and doesn’t resist the shape of the crystal. It allows the crystal to show up exactly as it is and it holds that space for it.
But on the outside, this container is far from passive. It has structure and sturdiness. It holds the crystal firmly in place and it resists those forces that might threaten to destroy it.
Like the container, we cannot effectively hold space for people if we are only passive.
If the container were only soft and malleable, the crystal would be easily destroyed if a rough baggage-handler tossed my suitcase onto the conveyor belt. It needs the strong outer shell to protect it.
That strong outer shell provides a form of “active pacifism” for the crystal. It stands firm in the face of violence and oppression. It is courageous and willing to be bruised in order to keep the outside forces from destroying that which it holds space for.
In order to hold space well, we have to be like that container – soft and malleable to hold the fragility, and strong and firm to ward off outside attack. If we are only one without the other, the crystal shatters.
This morning I listened to John Lewis being interviewed on CBC radio about his many years as a civil rights leader. He talked about some of the violence he suffered, including being beaten by a police officer with a club on the Edmund Pettus Bridge in Selma.
Despite all of the violence and injustice he has seen, John Lewis continues to be committed to non-violence. “There are too many guns,” he said. “We need more peace. We need more love.”
He may be serving peace, but John Lewis is far from passive. “As a child, I was taught not to get in trouble,” he said. “But then Rosa Parks taught me how to get in good trouble. And I’ve been getting in trouble ever since.”
In can be said that John Lewis is holding space for all of those who’ve been oppressed by racism in the U.S. He is an “active pacifist” for the cause, willing to get into the “good kind of trouble” in order to serve justice and peace.
We’re going to need a whole lot more people like John Lewis.
It is my sense, in a world in which Trump is the leader of the most powerful country in the world, that a lot more of us are going to need to learn how to be active pacifists. If we truly believe in peace, justice, and human rights for all, we’ll need to be willing to get into the “good kind of trouble”.
Passiveness is not an option. Passiveness allows oppression to continue.
Either we hold space with both softness and fierceness, or the crystal is destroyed.
by Heather Plett | Dec 30, 2016 | Uncategorized

I had an experience earlier this week that won’t leave me alone. This is my first attempt at giving meaning to something that I may still be processing weeks from now…
I had left my vehicle parked on the street and was walking toward the restaurant where I was meeting a friend when I came across a blind man, stumbling over snowbanks with his white cane. It was clear that he was disoriented and was having a great deal of trouble navigating his way down sidewalks that have not yet been cleared of the foot of snow left behind by a blizzard on Boxing Day. His cane was tapping the edges of the narrow paths other people’s footsteps had left in the snow, trying to make sense of a landscape that was very different from what it was just two days before.
I was running late, but I knew I couldn’t, in good conscience, walk past without offering support. “Would you like some assistance?” I asked.
“Yes,” he said. “I stepped off the bus and got turned around and now I don’t know which way to go.”
“Where are you trying to get to?” I asked.
“Home,” he said, with some anxiousness in his voice. “I need to find my way home.”
“Where do you live?”
He gave me the address, but I wasn’t quite sure which street he was talking about. There are two streets in that neighbourhood that always mix me up.
“Do you know any landmarks? Buildings close to your home that might help me figure out the direction we need to go in?”
“It’s not far from the firehall,” he said.
“Oh – I know where the firehall is, but you’re going the wrong direction. Follow me.” He put his hand on my shoulder. We’d only gone a short way when I could tell that there was something wrong.
“This doesn’t feel like the right direction,” he said. “Can you see a short apartment building close to us?”
“No, I can’t see that from where we’re standing. But if it’s close to the firehall, it must be in this direction.”
“I need a phone,” he said, the frustration and distrust of my abilities growing in his voice. “I need to call my worker. She’ll come out and get me.”
I pulled out my phone, dialled the number he gave me, and spoke to his worker. She said she couldn’t come out to get him and wasn’t able to give me much more helpful information than he could give. “It’s close to the A&W,” she said before she hung up.
“She won’t come out,” I told the man, whose name I now knew.
“She HAS to come out. It’s her job! She’s just being stubborn. And she’s not from here so she doesn’t know her way around.”
“I can see the A&W from where we’re standing,” I said.. “We’ll figure this out. Let’s head back in the direction we came from.” We started walking, once again with his hand on my shoulder, slowly navigating the narrow path that wove between snowbanks and over the frozen hills snow plows left behind.
He hesitated when I started to turn the corner toward A&W. “It still feels like we’re going in the wrong direction. I think my building’s across the street. On the same side of the street as A&W, but across the street from where we are now.”
What he said made no sense to me and I could tell he was getting increasingly flustered.
“We’re just going to keep walking until we find your place,” I said. “I’m not going to leave you until you’re at your front door. We’re on the right street now, and once I can see some street numbers on buildings, we’ll find it.” (In case you’re wondering why I didn’t look on Google maps, it simply didn’t occur to me until it was over.)
We started walking, I finally found a road sign and a street number that narrowed down the search, and after a few more hills and narrow pathways, we were at his door.
“Thank you,” he said as he opened his door.
“Happy New Year,” I said and went to meet my friend.
****
I can’t get that brief encounter with the blind man out of my mind.
First, it was the reminder of my privilege as a person with sight that struck me. I walk around this city in the winter time, navigating the snowbanks and the frozen bits with some degree of challenge, but never giving much thought to how much more difficult the journey would be if I didn’t have sight. What if all of the things you normally rely on as a person without sight – your memory of the feel of the sidewalk under your feet, the edges of buildings and curbs, and the sound of your tapping cane reverberating against walls – are suddenly wiped out by the blanket of snow?
How would I learn to navigate if the landscape suddenly changed and none of my abilities had yet adapted to the change?
But there is more to this story that is still formulating in my consciousness.
What does it mean to help someone find home? To be the blind leading the blind? To be one lost soul on the street helping another lost soul get back to where they belong?
Today, when I shared this story on a call with The Helpers’ Circle, someone reminded me of the Ram Dass quote… “We’re all just walking each other home.”
Yes, that’s what we were doing. In my stumbling, bumbling way, I was walking him home. He didn’t have much reason to trust me (especially after my first failed attempt) and yet I was his best option. In turn, by teaching me a different way of seeing and navigating the world and helping me to pause and be more present for my surroundings, he was walking me home too.
Each of us had bits of the necessary information – one with sight and one with memory, intuition and prior knowledge – and together we stumbled our way toward home. When I started out with arrogance and too much confidence, sure I could find the way because I had sight, we ended up more lost than where we started. Together we had to stop on the street, sink into our shared lostness, and slowly build a map from our shared abilities.
This is the way of community and interdependence. Especially when the landscape changes and our navigational skills have not yet adapted to a new way of traveling, we need to reach out and find people who can help us in the fumbling. Those people may be just as lost as we are, but when we pool our resources, together we’ll find home.
****
This idea of finding home seems to have infiltrated my subconscious, because last night’s convoluted dreams were all about finding home. For the first part of the dream, I was suddenly homeless and had to find a place to live. I visited several apartments, hoping to find one that suited my needs. Later, in what seemed like a separate dream, I was living temporarily with someone else in a huge home with many rooms, none of which seemed to be mine. When I came down to dinner, there were two tables set – one was for me and my host and another was for any homeless people who happened to wander in off the street. I was about to eat at the table set for the homeless, but then my host said there was a place for me at her table. She was offering me a little bit of home in the midst of my homeless state.
As we near the end of 2016, a year in which the political landscape suddenly shifted dramatically, I sense that there are many people in the world who feel like that blind man, disoriented and fearful in a world they no longer now how to navigate. Collectively, we’re tapping our canes against walls, feeling the edges of the snowdrifts, trying to figure out why home suddenly feels so foreign and far away.
There are people out here on the street with us, but they’re just as lost as we are and we’re not sure we can trust them. What if they take us down the wrong road and we end up even more lost than when we started?
We who are lost need to find each other. We need to cling to each other in our lostness, pool our resources and our information, and stumble our way down unfamiliar streets together. Somehow, we’ll find our way back home.
*****
Are you fumbling your way into 2017, feeling like you’ve lost your navigational tools? Here are a few resources that might help.
*****
Interested in more articles like this? Add your name to my email list and you’ll receive a free ebook, A Path to Connection and my bi-weekly reflections.